You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once your return is received and inspected, we will process your refund within 5 business days. The refund will be applied to your original payment method. Please note that depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
Late or missing refunds may occur due to processing delays at your bank or credit card company. If you haven't received your refund after 15 business days from our notification email, please follow the instructions in our "Late or Missing Refunds" section below.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is shown in your account.
If you've done all of this and you still have not received your refund, please contact us at the information provided in the "Contact Us" section below. We will investigate the issue and work with you to resolve it promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Tickspinq
Address: 612 Morningview Lane, New York
E-Mail: [email protected]
Phone: +1646-599-1913
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays.
